The crisis call 场景学习单

A blinking telephone sits beside an incident card with four empty fields.

一部闪烁的电话旁放着一张有四个空栏的事故卡。

OFFICIAL

I should begin with the history so they understand how unusual this is.

我应该从背景讲起，让他们理解这件事有多反常。

CONTROLLER

In a crisis, clarity is a control.

在危机中，清晰本身就是一种控制。

OFFICIAL

Confirmed event, current impact, action already taken, and the decision we need.

已确认事件、当前影响、已采取行动，以及我们需要的决定。

CONTROLLER

Ask the receiver to read back the decision and the deadline.

请接收方回读决定和截止时间。

The official fills four lines, lifts the receiver, and starts with the confirmed event.

官员填完四行，拿起听筒，从已确认事件讲起。