The passenger update 场景学习单

Passengers notice a change in altitude before the crew has agreed on what can be confirmed.

乘客察觉高度变化，而机组尚未统一哪些信息可以确认。

CREW MEMBER

Should we explain every possible failure so no one thinks we are hiding anything?

要不要把所有可能的故障都解释一遍，免得有人觉得我们在隐瞒？

CABIN LEAD

Calm communication gives people one truthful action at a time.

冷静的沟通一次给人们一项真实可行的行动。

CABIN LEAD

State what we know, what the flight team is doing, what passengers must do now, what remains unknown, and when we will speak again.

说明我们已知什么、飞行团队正在做什么、乘客现在必须做什么、还有什么未知，以及何时再次通报。

CREW MEMBER

We are changing course as a precaution. Please remain seated; we will update you in five minutes.

作为预防措施，我们正在改变航线。请保持就座；五分钟后我们会再次通报。

The announcement reduces rumors without claiming that the situation is already solved.

这则通报减少了猜测，却没有声称问题已经解决。