The responsible service check 场景学习单

A regular customer loses balance while reaching for car keys and asks for one final drink.

一名熟客伸手拿车钥匙时失去平衡，并要求再来最后一杯。

BARTENDER

He knows his limit, and refusing a regular in front of everyone will embarrass him.

他知道自己的限度，当着大家拒绝熟客会让他难堪。

SHIFT LEAD

Hospitality includes knowing when another drink would stop being service and start becoming harm.

待客也包括知道什么时候再供一杯不再是服务，而会开始造成伤害。

SHIFT LEAD

Speak privately, stop alcohol service, offer water and food, and ask about medication or symptoms that need medical help.

私下沟通，停止供酒，提供水和食物，并询问是否服药或出现需要医疗帮助的症状。

BARTENDER

I will secure the keys, call the approved ride contact and stay until the handoff is confirmed.

我会保管钥匙，联系获准的接送人，并留下来直到交接得到确认。

The customer leaves with a trusted friend while the staff records the safety action without public details.

顾客由可信朋友陪同离开，员工记录安全处置但不公开私人细节。