The truthful sale 场景学习单

A seller approaches a recently bereaved customer with an item presented as though it were connected to the customer’s family.

一名销售者接近刚经历丧亲的客户，把一件商品说得仿佛与客户家人有关。

SELLER

The story offers comfort, and correcting every assumption would only make the moment harder.

这个故事能带来安慰，纠正每个想法只会让这一刻更难受。

PARTNER

A sale is not fair when the customer must misunderstand in order to agree.

只有客户误解才能成交的销售并不公平。

PARTNER

State what the item is, how you obtained the name, the full price, what is not included, a pause to decide, and a simple refund route.

说明商品是什么、你如何获得姓名、完整价格、不包含什么、考虑时间，以及简单的退款方式。

SELLER

I will restart the offer without implying a family connection and leave the written terms for later.

我会重新介绍，不暗示与家人有关，并留下书面条款供以后决定。

The honest offer may fail, but the customer’s grief is no longer part of the price.

诚实的报价也许会失败，但客户的悲伤不再成为价格的一部分。