The trust repair 场景学习单

A recovered log disproves the group’s accusation, but several leaders prefer to move on without discussing the damage.

一份找回的记录推翻了团队的指控，但几位负责人更愿意不讨论伤害、直接向前走。

LEADER

We can correct the file quietly and avoid reopening a painful conflict for everyone.

我们可以悄悄更正档案，避免为所有人重新揭开痛苦冲突。

MEDIATOR

A private correction cannot repair a public accusation.

私下纠正无法修复公开指控。

MEDIATOR

State the original claim, the evidence that changed it, the harm caused, who owns the error, immediate repair, process changes, and the date we will review trust again.

说明原说法、改变判断的证据、造成的伤害、谁为错误负责、即时补救、流程变化，以及再次检查信任的日期。

TEAM MEMBER

We will restore his role, amend every copy of the record, apologize in the same forum, and require two reviewers for future allegations.

我们会恢复他的角色、修改每份记录、在同一场合道歉，并要求未来的指控由两人复核。

Trust does not return at once, but the group stops asking the harmed person to carry the correction alone.

信任没有立刻恢复，但团队不再要求受伤害的人独自承担纠正工作。