The service brief 场景学习单

A seating plan shares the desk with a short list titled matters requiring escalation.

座位表与一份题为“需要升级处理的事项”的短清单放在同一张桌上。

STEVENS

Guests expect discretion, punctuality, and no visible disturbance.

客人期待谨慎、准时，以及看不到任何混乱。

MISS KENTON

Discretion is not the same as silence when someone may be harmed.

当有人可能受到伤害时，谨慎并不等于沉默。

STEVENS

Then name the conditions that require us to interrupt the schedule.

那就列明哪些情况需要我们打断日程。

MISS KENTON

We will record the fact, protect the person, and use the agreed reporting channel.

我们会记录事实、保护当事人，并使用约定的报告渠道。

The escalation list is copied onto the back of every service card.

升级处理清单被抄到每张服务卡背面。