The metric review 场景学习单

A monthly dashboard shows rapid improvement while complaints, reclassification, and unresolved serious cases rise outside the headline chart.

月度仪表盘显示快速改善，但投诉、重新分类和未解决重大案件在主图之外上升。

DIRECTOR

The target is being met, so the program is producing the behavior we asked for.

目标正在达成，所以项目正在产生我们要求的行为。

AUDITOR

When a measure becomes a target, people learn to improve the number before the system.

当指标成为目标，人们会先学会改善数字，而不是系统。

AUDITOR

Check definitions, missing cases, reclassification, distribution by neighborhood, severity, repeat harm, response quality, staff incentives, and independent samples.

检查定义、缺失案件、重新分类、社区分布、严重程度、重复伤害、响应质量、员工激励和独立样本。

DIRECTOR

We will publish the denominator, pair speed with quality and harm measures, and audit unexpected improvements.

我们会公布分母，把速度与质量及伤害指标配对，并审计异常改善。

The dashboard loses one simple victory and gains a more honest view of system performance.

仪表盘失去一个简单胜利，却获得了对系统绩效更诚实的观察。